To prepare your visit to the Lyon Convention Centre beforehand and make sure everything runs as smoothly as possible, we recommend you download and read the following free documents.

A dedicated team at your service

Have you booked a shell-scheme (equipped) stand or a bare space (space only) to be fitted out by your own stand designer for an event at the Lyon Convention Centre?

Our Exhibitor Service team provide expert advice, assistance and sales information to exhibitors.Thanks to their free, personalised support you will be able to choose tailor-made services to fit out your stand according to your needs.

Before the event 

We answer your questions, advise and help you with the preparation and formalities for the event by phone and email.

During the assembly phase and during the event 

• Our teams are on site to welcome you and help you with everything you need.
• We provide after-sales support for all the services you have ordered from us. 

Our services 

The Lyon Convention Centre's Exhibitor Service department can provide the following services, according to the specific characteristics of each event:

• Fixtures and fittings for your stand
• Audiovisual equipment and services
• Our on-stand services
• Furniture rental
• Catering services on your stand
• Floral decoration
• Internet and telephony
• Our logistics packages
• Electrical connection boxes
• Fixing your overhead signage, fittings and lighting to the roof structure
   

Order online 

Any questions? Need advice? 

Do not hesitate to contact the Exhibitor Service

[email protected]

My order

• Do I have to enter my stand number to order online?  

No, you can place your order without providing your stand number, by simply entering your company name.

• When will I receive my invoice?  

Once you have confirmed your order online, an order confirmation will be sent to you by email and the Exhibitor Service department will send you the corresponding invoice.

• Do I have to pay by bank card on the online sales site? 

You can pay by bank card, but also by cheque or bank transfer upon receipt of the invoice, which will be sent to you following your online order.

Services available nearby

• Are there preferential rates for the car parks?  

Yes, as an exhibitor, you benefit from special rates at the Cité internationale's P1 car park: click here for more information.

• Where is the nearest cash dispenser (ATM)?  

100 metres from the Convention Centre (Casino du Pharaon).

• Is there a printing service available close to the Lyon Convention Centre? 

No, there isn't, so think about your printing and equipment needs in advance.

Questions relating to the exhibition

• Where can I find all the technical information concerning my event? 

In the Technical Guide provided by the organiser.

• What is the deadline for ordering services for my stand?  

For events at the Lyon Convention Centre, services must be ordered no later than three weeks before the event.  

• How can I find out what my stand number is?

The organiser decides how the stands for the exhibition/fair will be laid out, and so you must get your stand number from him/her.

• Who should I contact to obtain a floor plan of the exhibition/fair? 

The organiser of the exhibition/fair you are taking part in.

• How do I obtain my badges?  

Check with the organiser to find out how you can collect your exhibition/fair access badges (by email or on site when you arrive).

Technical Questions

• What is the maximum height for overhead fittings, if such an option is provided by the organiser? 

At the Lyon Convention Centre, the theoretical maximum height for overhead fittings is 5.5m.
However, the organiser may impose a different maximum height; for this information, please refer to the exhibitors' technical guide.  

• What is the maximum floor load authorised in the halls?

400 kg/m². Please contact us for more information.
Weight distribution panels are required if the maximum permitted load is to be exceeded.

• How do I indicate where the services ordered are to be positioned/placed? 

Using the "Stand layout plan sheet" available under the "Consult & download" section.

• How do I connect to the WiFi? 

Each event is different, so please refer to the technical guide for details concerning the WiFi access at the exhibition/fair you are taking part in.

• When can I have my parcels delivered?

On the days during which the event is being set up (assembly phase). An additional charge will be invoiced if you ask for a delivery to be made before the assembly phase.

• When can I recover my parcels after the event? 

During the dismantling phase.
An additional charge will be invoiced if you ask to recover any parcels after the dismantling phase.